Terms and Conditions

Terms of Use

The general terms and conditions apply to our business relationships with tour operators, travel agencies, any kind of so-called clients of group and package tours. For air and bus travel, special conditions may apply.

1. Offer, order, confirmation

1.1 Our travel, prices and services stated in the catalog are always subject to availability and thus on request. The price may vary depending on the day of the week, the time of booking and the size of the tour group. Upon request, you will receive a written offer stating all services, prices, free seat arrangements, minimum number of participants and, if applicable, the option date etc.

1.2 The contract between Sonnen Tours and Cruises Single Limited Company – called Sonnen Tours – and the client should be concluded in writing. All agreements, side agreements and special requests must be in writing.

1.3 Sonnen Tours and Cruises is bound to the offer until the mentioned option date. If Sonnen Tours reserves prices, dates or services in the offer by reconfirming the service provider, this is noted in the offer. The same applies if no option date is specified.

1.4 The client accepts the offer by signing the order and returning it to Sonnen Tours.

1.5 The contract is concluded when the order confirmation is sent to the client. If our order confirmation deviates from the travel order, the order confirmation contains a new contract application.

2. Payment arrangements

2.1 When ordering and concluding a contract, a down payment per group may be levied for round trips, study trips or bookings for holiday, trade fair and high season dates. For music travel e.g. for musicals, operas, concerts and sporting events, separate terms of payment apply. The exact regulation and amount of the deposit to be paid can be found in the order confirmation.

2.2 The balance must be received no later than 14 days before departure in our account. Please pay attention to special regulations.

2.3 By way of derogation, separate provisions regarding terms of payment may be agreed in individual contracts. These are defined in the respective order confirmation. This applies in particular to contracts with a share of air or ship transport, for travel to events including tickets, travel on special dates such as public holidays or for special travel. Please note the order confirmation.

3. Prices / Price changes

3.1 All our prices are – unless expressly stated otherwise – as net prices without commission deduction. Note the advertised minimum number of participants. If the minimum number of participants is not reached, a price increase is possible.

3.2 If the travel date is later than 4 months after conclusion of the contract, Sonnen Tours is entitled to increase the price if it is within the legally permissible limits and based on circumstances that occurred after the conclusion of the contract and which were unpredictable. B. Increase of charges for port charges, oil surcharges.

3.3 Should an increase in the current VAT rate occur, Sonnen Tours shall be entitled to make such an adjustment. The time limits 3.2 do not apply here.

3.4 The merger of various European countries into the EU and the accession of other Member States on 01/05/2004 has also triggered a harmonization of value added tax – VAT, which has not yet been fully regulated. For such cases, we must expressly reserve the right for price corrections even after placing the order.

3.5 In the event of an increase in the travel price after conclusion of the contract by more than 5% of the total travel price, the client may withdraw from the contract free of charge. The client is obliged to assert his right of withdrawal immediately after receipt of the change notification to Sonnen Tours. This requires the written form.

3.6 Corrections for printing and calculation errors are expressly reserved.

4. Services / changes in performance

4.1 The contractual services are based on our description of services in the offer as well as on this referring information in the order confirmation.

4.2 Subsidiary agreements, etc. are subject to the regulations contained in Item 1.1.

4.3 If local and hotel brochures deviate from our travel description or order confirmation, only the information provided by Sonnen Tours shall apply. If information was taken from the internet or hotel brochure, we explicitly point this out in our service descriptions.

4.4 Changes and deviations of individual services from the agreed content of the contract, which become necessary after the conclusion of the contract and were brought about by the tour operator in good faith, are only permitted if the changes or deviations are not significant and do not affect the overall layout of the booked travel. Any warranty claims remain unaffected, as far as the changed services are flawed.

4.5 Sonnen Tours is obliged to notify the client of any change in a material service immediately after becoming aware thereof. If necessary, a free transfer or a free cancellation is offered.

4.6 We reserve the right to transfer the processing of the trip to a cooperation partner.

4.7 Corrections for printing errors are expressly reserved.

5. Final registration

5.1 When traveling, the final participant registration must be available no later than 4 weeks prior to departure. Other deadlines may be mentioned in the travel confirmation.

5.2 At the same time we need a list of rooms from the distribution of double, twin, single or shared room emerges.

5.3 Separate regulations apply to air and ship travel. Please note the order confirmation.

5.4 Insofar as the non-observance of the deadlines results in additional costs, the customer shall bear these. For other disadvantages from the non-observance of the deadline, the liability of Sonnen Tours is excluded.

5.6 By way of derogation, separate regulations on participation notifications may be agreed in individual contracts. These are defined in the respective order confirmation. This applies in particular to contracts with a share of air or ship transport, for travel to events including tickets, travel on special dates such as public holidays, trade fairs or special travel. Please note the order confirmation.

6. Resignation by the client

6.1 The client can withdraw from the journey up to 4 months before the start of the journey. Decisive is the access of the cancellation at Sonnen Tours. The cancellation must be in writing.

6.2 The cancellation fees (partial or full cancellation) according to the booking confirmation and its terms.

7. Spare travelers

7.1 The client may make name changes for group travel until the start of the journey, provided that the replacement travelers meet the special travel requirements and the participation of the replacement traveler does not conflict with statutory regulations or official orders.

8. Trip interruption – unused travel services

8.1 If the trip is interrupted due to a circumstance in the traveler’s sphere (e.g. illness) or if significant travel services are not used, Sonnen Tours will endeavor to obtain reimbursement of saved expenses from the service providers.

8.2 This does not apply if the service is insignificant or if reimbursement is precluded by official or statutory provisions.

9. Resignation and termination by Sonnen Tours

9.1 If the invitation to tender or the confirmation indicates a minimum number of participants, Sonnen Tours may, if the number of participants is not reached, withdraw from the contract until 3 weeks before the start of the journey and offer a new contract with changed conditions.

9.2 If the travel price has not been paid in time by the client before the start of the journey, Sonnen Tours has the option of immediately stopping the unpaid / paid travel before departure or during the journey. Probably, any cancellation fees incurred by the service providers must be borne by the client. The compensation claims of Sonnen Tours are always in accordance with point 6.

9.3 Aggravation, endangerment or impairment of considerable kind, due to unforeseeable circumstances such as wars, civil unrest, epidemics, sovereign orders (withdrawal of state rights, border closures), natural disasters, accidents, destruction of accommodation and equal cases after departure entitle both parties to the termination. If the contract is terminated, Sonnen Tours may demand compensation for travel services already provided or to be completed at the end of the journey. Furthermore, Sonnen Tours is obliged to take the necessary measures, in particular if the contract includes the agreement to bring back the traveler. The additional costs for the return transport are to be borne in each case by the parties half, in addition the additional costs are the client or the traveler to the load.

10. Liability of Sonnen Tours

We are liable under the due diligence of a proper businessman for:

10.1 the conscientious travel preparation

10.2 the careful selection and monitoring of the service providers. Liability for unlawful and / or unauthorized acts of the services is hereby expressly excluded.

10.3 the correctness of the specifications;

10.4 the proper provision of the contractually agreed travel services according to the local custom of the respective destination. A liability for occasional failures or disturbances in the water and / or power supply is hereby excluded. Likewise, the liability for the constant operational readiness of facilities: such as heating, air conditioning, elevator, swimming pool, etc. It should also be noted that especially in the case of ski travel alone the ski company is responsible for the decision to carry out this, especially in the case of adverse weather conditions, flood etc.

10.5 Sonnen Tours is not liable for performance problems or defects, as far as these occur in services that are expressly referred to as third-party services in the itinerary. This is especially true for additional programs during the journey.

11. Obligation to cooperate / exclude claims

For their part, the clients undertake, as part of their obligation to mitigate damage, to do everything reasonable in the event of disruptions in performance, in order to contribute to correcting the disruption and to minimize any damage that may occur. The client is obliged to bring the complaints immediately (during the journey) to the service provider and Sonnen Tours to knowledge. This is responsible for remedying, if possible. If the client culpably omits to report a defect without delay, the claim for reduction does not apply.

12. Limitation of Liability

12.1 The contractual liability of Sonnen Tours is in any case limited to the arrangement price.

12.2 Sonnen Tours is not liable for performance problems or defects, as far as these services occur, which are expressly referred to as external services in the itinerary. This is especially true for additional programs during the journey.

12.3 If all travel services to be provided by a service provider are subject to statutory provisions under which compensation can only be claimed under certain conditions or restrictions, Sonnen Tours may invoke the provision vis-à-vis the client. This does not apply if according to these regulations a claim for damages is completely excluded or if Sonnen Tours makes an organizational or selection fault.

12.4 Claims arising from the omitted act remain unaffected.

13. Miscellaneous

13.1 Sonnen Tours is not a tour operator within the meaning of the Travel Contract Law and does not provide the clients with any security certificates.

13.2 It should be noted that Sonnen Tours or a cooperation partner in the area of ​​tickets for music, sports and other events for this sub-service area only acts as an intermediary and not as an organizer. Should Sonnen Tours be the organizer of an event, e.g. at exclusive events, we point out separately. Should there be a change in EU law here, Sonnen Tours reserves the right to correct the price.

13.3 The postal risk lies with the client.

13.4 All information in this catalog corresponds to the status at the time of printing. Changes to the services and prices are possible until the order confirmation. This also applies to changes due to printing errors and errors.

14. Applicable law

The contract between the client and Sonnen Tours is governed exclusively by Greek law.

15. Invalidity of individual provisions

15.1 The invalidity of individual provisions of the contract does not result in the invalidity of the entire contract.

15.2 If individual provisions of these conditions become invalid by law or court order during the term of this catalog, the client will receive a correspondingly updated version of the conditions with the order confirmation. This updated version then replaces the present one.

 

Sonnen Tours and Cruises

Your specialist for group travel

3, Kapnikareas Square – GR 10563 Athens

Tel .: +30 210 3228532

Fax: +30 210 3228532

info@sonnentours.gr

Website: www.sonnentours.gr

 

Sonnen Tours and Cruises Single Limited Company

EL 997888112 – ST ATHINON

Managing Director: ELENA DAKA

Data Protection Policy

DATA PROTECTION

Welcome to Sonnen Tours and Cruises, 3, Kapnikareas Square. 10563 Athens, Greece and our online site www.sonnentours.gr.

We are pleased that we have aroused your interest in our offers. Your privacy and your personal information are very important to us. The collection and use of your data is therefore always in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 (DSGVO), the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). In the following we inform you – as responsible for the data processing – about which data are collected by us and in which way we process this data.

1. Personal data

Personal data within the meaning of the GDPR is any information relating to an identified or identifiable natural person; a natural person is regarded as identifiable, which can be identified directly or indirectly, in particular by association with an identifier such as a name, an identification number, location data, an online identifier or one or more special features, the expression of the physical , physiological, genetic, mental, economic, cultural or social identity of this natural person. A storage of personal data is only to the extent necessary to provide the booked service, to comply with legal requirements or for the purpose stated below.

2. Anonymized data / log files

You can visit our website without having to provide any personal data. Each time you visit our website, certain anonymized data is still stored, e.g. which page or offer was called. However, these data are not personal and therefore do not fall under the statutory provisions of the DSGVO or the BDSG.

The website operator or website provider collects data about access to the site and saves these as “server log files”. The following data is logged:

Website visited, time of access, amount of data sent in bytes, source / reference from which you came to the page, browser used, operating system used, IP address used.

The data collected are for statistical purposes only and to improve the website. However, the website operator reserves the right to retrospectively check the server logfiles should concrete evidence point to unlawful use.

A survey of anonymous data is solely for statistical evaluation to improve our offer. Please note the point “right to information / revocation right”.

3. Purpose of collecting personal data

The collection of personal data, however, is essential if you book a trip or other service through our portal, contact us, subscribe to our newsletter or use other offers on our site, for the processing of personal data is essential. This also includes coupon purchases as well as participation in sweepstakes.

In accordance with the legal regulations and in terms of data economy, only such data is usually collected for this purpose, which are needed for the provision of this particular service. As far as we ask in our forms for the indication of further information, the indication is always voluntary and marked as such.

The temporary storage of the IP address by the system is necessary to allow delivery of the website to the computer of the user. To do this, the user’s IP address must be kept for the duration of the session. In addition, the storage in log files is done to ensure the functionality of the website. In addition, the data is used to optimize the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context. For these purposes, our legitimate interest in the processing of data according to Art. 6 para. 1 lit. f DSGVO.

In the case of booking a trip or other services, the data collected will be used for the processing of this booking, within the legal requirements for advertising purposes and for statistical purposes.

The legal basis for sending the newsletter as a result of the sale of goods or services is § 7 Abs. 3 UWG.

If you subscribe to our newsletter, we also store and use on the basis of Art. 6 para. 1 lit. f DSGVO the data provided by you at the time of booking about yourself and your trip in order to provide you with the best possible support as a newsletter subscriber.

The legal basis for the processing of the data after the user has registered for the newsletter is the consent of the user Art. 6 para. 1 lit. a GDPR.

We also use the personal data stored by us for the care of customer relations, for customer service (e.g. information on the expiration of your stay), for the implementation of own advertising and marketing measures (e.g. the sending of catalogs of other advertising mailings within the legally permissible framework, queries on customer satisfaction ) and order processing.

4. Legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for processing of personal data, Art. 6 para. 1 lit. a EU General Data Protection Regulation (GDPR) as legal basis.

In the processing of personal data necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b DSGVO as legal basis. This also applies to processing operations required to carry out pre-contractual actions.

Insofar as processing of personal data is required to fulfill a legal obligation that is subject to our company, Art. 6 para. 1 lit. c DSGVO as legal basis.

In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d DSGVO as legal basis.

If processing is necessary to safeguard the legitimate interests of our company or a third party, and if the interests, fundamental rights and freedoms of the data subject do not prevail over the first interest, Art. 6 para. 1 lit. f DSGVO as legal basis for processing.

5. Disclosure of personal data to third parties

A transfer of your personal data takes place exclusively within the relevant, in particular data protection and competition law requirements.

Insofar as this is necessary for the performance of the contractual service or legal obligations owed by us, the transfer of your data shall also be made to sub-contractors or service providers for the provision of the service in the name or on behalf of us (e.g. technical processing of the postal and e-mail services, shipping, payment, customer service).

In addition, the transfer of the data to persons or companies to process your booking, in particular to airlines, tour operators, hotels, travel agencies, car rental companies, cruise lines, authorities, etc. Please note that the data protection regulations at the headquarters of these persons and companies may be of those or may differ from your country’s.

Furthermore, a disclosure and transmission of your data to third parties takes place insofar as we are obliged to do so by law or on the basis of a legally concluded court procedure.

You have the right to receive personally identifiable information you provide us in a structured, common and machine-readable format. You also have the right to transfer this data to another person without hindrance by the person responsible for providing the personal data.

6. Storage and deletion of data

Your personal data will be stored in the context of the purposes set under the point “Purpose of collecting personal data”. The personal data of the data subject will be deleted or blocked as soon as the purpose of the storage is deleted. In addition, such storage may be provided for by the European or national legislator in EU regulations, laws or other regulations to which the controller is subject. The legislature has issued a variety of storage obligations and deadlines. Blocking or deletion of the data also takes place when a storage period prescribed by the standards mentioned expires, unless there is a need for further storage of the data for conclusion of a contract or fulfillment of the contract.

7. Use of cookies

We use cookies (small computer files with textual information that the web server sends to your internet browser) to enhance your experience when you visit our online services. For example, some hints appear only once if you allow us to set a cookie. In addition, our cookies have an expiration date. If you delete your cookies manually before expiry, you will receive a new one the next time you visit the page, unless you block the storage of cookies.

The technical specifications stipulate that only the server can read a cookie that has been sent by it. We assure you that no personal data will be stored in cookies.

A use of our offers is without acceptance of cookies unfortunately only conditionally possible. We therefore recommend permanently activating cookies for our website. Most Internet browsers are set to automatically accept cookies. However, you can disable the storage of cookies and set your Internet browser to notify you when cookies are sent.

The legal basis for the processing of personal data using cookies is Article 6 (1) lit. f DSGVO.

The legal basis for the processing of personal data using cookies for analysis purposes is the consent of the user Art. 6 para. 1 lit. a GDPR.

8. Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required by law or as far as third parties process this data on behalf of Google. Google will never associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; however, please note that in this case you may not be able to use all features of this website to the fullest extent. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

The Google tracking codes of this website use the function “_anonymizeIp ()”, so IP addresses are only shortened further processed, in order to exclude a direct personal data obtainment. The data collection and storage can be contradicted at any time with effect for the future. By clicking the button “Deactivate” the tracking is completely stopped. For the contradiction to be made permanently, the browser used must accept cookies. Alternatively, data collection may be objected to by using a Google browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to Google Inc. and used by Google Inc. The following link leads you to the corresponding plugin:

Google Analytics Disable Google Analytics Enable

9. Use WordPress.com Stats (Jetpack)

This Web site uses WordPress.com Stats, a statistical visitor traffic tool operated by Automattic Inc., 60 29th Street # 343, San Francisco, CA 94110-4929, USA, using Quantcast Inc., 201 3rd tracking technology St, Floor 2, San Francisco, CA 94103-3153, USA. WordPress.com-Stats uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you.

The information generated by the cookie about your use of this website is stored on a server in the USA. The IP address is anonymized before it is stored. You can prevent the installation of cookies by setting your browser software accordingly; However, please be aware that if you do this you may not be able to use the full functionality of this website.

You can object to the collection and use of data by Quantcast with effect for the future, by clicking on the link “Click here to opt-out” put an opt-out cookie in your browser at this point: http: // /www.quantcast.com/opt-out.

If you delete all cookies on your computer, you must set the opt-out cookie again.

10. Facebook social plugins

This website uses social plugins (“plugins”) from the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are recognizable by one of the Facebook logos (white “f” on a blue tile or a “thumbs up” sign) or are marked with the addition “Facebook Social Plugin”. The list and appearance of Facebook Social Plugins can be viewed here: https://developers.facebook.com/docs/plugins/.

When a web page of this web site is called, which contains such a plugin, the used browser establishes a direct connection with the Facebook servers. The content of the plugin is transmitted by Facebook directly to the browser used and incorporated by this in the website. Therefore, we have no influence on the extent of the data collected by Facebook with the help of this plugin and therefore inform according to our knowledge: through the integration of the plugins Facebook receives the information that the corresponding page of our website has been accessed. If you are logged in to Facebook, Facebook can assign the visit to your Facebook account. If you interact with the plugins (for example, click on the “Like” button or leave a comment), the corresponding information will be transmitted directly from your browser to Facebook and stored there. If you are not a member of Facebook, there is still the possibility that Facebook will find out and save your IP address. The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as related rights and privacy settings can be found in Facebook’s privacy policy: http://www.facebook.com/policy.php. If you are a Facebook member and do not want Facebook to collect data about you via our website and link it to your member data stored on Facebook, you must log out of Facebook before visiting this website. It is also possible to block Facebook social plugins with add-ons for the browser used, for example with the “Facebook Blocker”.

11. Safety, questions and suggestions, person responsible

Safety is not least dependent on your system. You should always treat your access information confidentially, never have passwords saved by the web browser and close the internet browser window when you stop visiting our website. This helps to prevent third parties from having access to your personal data.

Use an operating system that can manage user rights. Set up several users on your system in the family and never use the Internet under administrator rights. Use security software such as virus scanners and firewalls and keep your system up to date.

The person responsible for this online presence within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is:

Sonnen Tours and Cruises
Your specialist for group travel
3, Kapnikareas Square
GR 10563 Athens
Tel. 0030 210 3228532
info@sonnentours.gr
www.sonnentours.gr

12. Right to Information / Withdrawal; further data subjects

You have the right:

• in accordance with Art. 15 DSGVO, to request information about your personal data processed by us. In particular, you can provide information on the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed, the planned retention period, the right to rectification, deletion, limitation of processing or opposition, the existence of a The right to complain, the source of their data, if not collected from us, and the existence of automated decision-making including profiling and, where appropriate, meaningful information about their details;

• in accordance with Art. 16 DSGVO, immediately demand the correction of incorrect or complete personal data stored with us;

• in accordance with Art. 17 DSGVO, to demand the deletion of your personal data stored by us, unless the processing for the exercise of the right to freedom of expression and information, for the fulfillment of a legal obligation, for reasons of public interest or for the assertion, exercise or defense of Legal claims is required;

• to demand the restriction of the processing of your personal data according to Art. 18 GDPR, as far as the accuracy of the data is disputed by you, the processing is unlawful, but you reject its deletion and we no longer need the data, but you assert this, Exercise or defense of legal claims or you have objected to the processing in accordance with Art. 21 GDPR;

• in accordance with Art. 20 DSGVO, to receive your personal data provided to us in a structured, standard and machine-readable format or to request transmission to another person responsible;

• according to Art. 7 para. 3 DSGVO, to revoke your once given consent to us at any time. As a result, we are not allowed to continue the data processing based on this consent for the future and

• to complain to a supervisory authority pursuant to Art. 77 DSGVO. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

This right is of course free of charge. To revoke your consent to the use of the data, to request information or correction, blocking or deletion, or to exercise the other data subject rights, please contact:

Sonnen Tours and Cruises
Your specialist for group travel
3, Kapnikareas Square
GR 10563 Athens
Tel. 0030 210 3228532
info@sonnentours.gr
www.sonnentours.gr

Please do not contact the data protection officer directly for the exercise of your data subject rights such as information, correction, blocking or deletion of your personal data, but first to the aforementioned department of the data protection officer, who will process your request without delay.

13. Newsletter unsubscription

If you no longer wish to receive our newsletter or our promotional e-mails, please click on the link: “unsubscribe newsletter”, which is included in all the newsletters and advertising emails sent to us at the end.